Nagawin Terms and Conditions – Clear and Transparent Malaysia Gaming Platform Rules

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and Nagawin ("Company", "we", "us"). These Terms govern your use of the platform, website, mobile app, and all services provided by Nagawin.

By performing any of the following actions — registering an account, logging in, making a deposit, or using any platform feature — you confirm that you have read, understood, and agreed to be bound by these Terms in their entirety.

If you do not agree with any part of these Terms, you are required to refrain from registering or using the nagawin platform. Continued use following any amendments to the Terms is considered acceptance of the revised terms.

To register and use the Nagawin platform, you must meet all of the following eligibility requirements without exception:

• You are at least 18 years old at the time of registration. Nagawin takes the prohibition of underage use of the platform seriously.
• You are an individual registering on your own behalf and not on behalf of another person or corporate entity.
• You are not currently under a voluntary self-exclusion from any gambling platform.
• Use of the Nagawin platform does not violate any laws or regulations applicable to you in your country or region of residence.
• You are not an employee, agent, or contractor of nagawin or any of its associated subsidiaries.

Nagawin reserves the right to request proof of age and identity at any time. Accounts found to be registered by underage individuals will be closed immediately and all balances will be forfeited.

Each individual is only permitted to hold one (1) active account at Nagawin at all times. Holding multiple accounts under the same individual is a serious violation that may result in the closure of all associated accounts and forfeiture of all balances.

During registration, you are required to:

• Providing your full name exactly as it appears on your official identification document.
• Providing a valid, active email address that only you can access.
• Providing an active Malaysia mobile number registered in your name.
• Setting a strong password that is not used for any other account.
• Ensuring all information provided is truthful, accurate, and up to date.

The KYC (Know Your Customer) process is mandatory before your first withdrawal. You will be required to submit a copy of your identification document such as your MyKad or passport, along with valid proof of address. This process is typically completed within one business day.

Nagawin reserves the right to reject any registration application or close any account without providing a reason, in accordance with applicable regulatory compliance.

All financial transactions at Nagawin are processed in Malaysian Ringgit (MYR). Nagawin does not charge any processing fees for deposits made via supported payment methods.

Deposit: Available deposit methods include DuitNow, FPX, Touch 'n Go eWallet, Boost, and GrabPay. All deposits are processed automatically and credits typically arrive in your account in under 60 seconds. The minimum deposit is RM20 for all payment methods.

Withdrawals: Withdrawals are processed via the same method used for deposits to ensure compliance with anti-money laundering (AML) policy. Key rules regarding withdrawals:

• KYC must be fully completed before your first withdrawal can be processed.
• Withdrawals may only be made to a bank account or digital wallet registered under the same name as your Nagawin account.
• Every bonus received must fulfil the applicable wagering requirement before the associated credits can be withdrawn.
• Nagawin reserves the right to request additional security checks for withdrawals that exceed certain limits or display unusual patterns.
• Withdrawal processing times range from 1 to 3 business days, depending on the chosen method and your account verification status.

Nagawin offers a variety of bonuses and promotions from time to time. Each bonus is subject to its own specific terms, including minimum wagering requirements that must be met before bonus winnings can be withdrawn.

General terms applicable to all Nagawin bonuses:

• Each bonus may only be claimed once per individual, IP address, phone number, credit/debit card, or shared payment method.
• Bonuses are non-transferable between accounts and have no cash value unless explicitly stated otherwise.
• Nagawin reserves the right to cancel any bonus if abuse, account coordination, or any activity contrary to the spirit of the promotion is detected.
• A wagering requirement (e.g. "10x") means the bonus amount must be wagered that number of times before a withdrawal is permitted.
• Not all games contribute equally toward meeting wagering requirements. Check the specific terms of each promotion for full details.

All games on the Nagawin platform use a Random Number Generator (RNG) certified by an independent body to ensure that the outcome of every round is completely random and cannot be manipulated.

You agree to comply with the following game rules:

• Game results displayed on the platform are final and may not be disputed unless there is clear evidence of an obvious technical error.
• The use of any automated software (bots), exploit tools, or unauthorized methods to gain an unfair advantage in games is strictly prohibited.
• In the event of a technical error or system disruption during gameplay, nagawin reserves the right to void the affected bets and refund the relevant balance.
• Any attempt to exploit system vulnerabilities, including but not limited to game glitches or software errors, is a serious violation.

For live casino games involving real-time video streaming, the quality of your experience depends in part on your internet connection speed. Nagawin is not responsible for disruptions caused by connectivity issues on the user's end.

You are solely responsible for keeping your nagawin account login information secure. This includes your username, password, PIN, and any two-factor authentication (2FA) codes.

• Never share your login details with anyone, including family members or friends.
• Use a strong password that is different from your other online accounts.
• Enable two-factor authentication (2FA) for an extra layer of security.
• Log out of your account after each session, especially when using a shared device.
• Notify nagawin immediately if you suspect your account has been accessed without authorisation.

Nagawin will not be held liable for any losses arising from unauthorized access due to a user's negligence in safeguarding their login credentials. Any activity carried out through your account remains your responsibility as long as no report of lost access has been received by Nagawin.

Nagawin takes its social responsibility seriously. This platform is designed for entertainment purposes, and we provide a range of tools to help you play within healthy limits:

• Deposit Limit: Set daily, weekly, or monthly deposit limits directly from your account panel.
• Loss Limit: Limit the maximum amount you can lose within a given period.
• Betting Limit: Control the maximum amount per individual bet.
• Forced Break: Take a temporary break from the platform for 24 hours, 7 days, or 30 days.
• Self-Exclusion: Voluntarily close your account for an extended period if needed.

If you or someone you know is showing signs of a gambling problem, please visit the Responsible Gaming for more information and links to professional support organizations.

Nagawin reserves the right to suspend or close any account, with or without prior notice, in the following situations:

• Violation of any section of these Terms and Conditions.
• Submission of false or inaccurate information during registration or the KYC process.
• Multiple account ownership by the same individual.
• Activity indicating fraud, money laundering, or promotion abuse.
• Use of automated software or unauthorized tools.
• Any action that compromises the integrity of the platform or other players.

You may also close your account at any time by contacting the nagawin support team. Upon closure, any valid balance (after deducting any bonus that has not met the wagering requirements) will be returned to your registered payment method.

The Nagawin platform is provided "as is" and Nagawin makes no warranty that the platform will always be free from errors, interruptions, or technical defects.

To the extent permitted by applicable law, nagawin shall not be liable for:

• Any losses arising from game outcomes that do not go in your favour.
• Service disruptions due to scheduled maintenance or events beyond our control (force majeure).
• Indirect, incidental, or punitive losses arising from use of the platform.
• Damage to your device or software resulting from use of the nagawin platform.

Nagawin reserves the right to amend, update, or replace these Terms and Conditions at any time. Amendments take effect immediately upon being published on the Nagawin website.

We will endeavour to notify members of material amendments via in-app notifications or email. However, the responsibility to review and understand the latest terms rests with you as the user.

Continued use of the platform after amendments take effect constitutes acceptance of the revised terms. If you disagree with any amendments made, you must stop using the platform and close your account.

If you have any questions, concerns, or complaints regarding these Terms and Conditions or the general operation of the nagawin platform, please contact our team through the following channels:

• Live Chat: Available on the Nagawin app and website, 24 hours a day, 7 days a week.
• Support Email: [email protected] — answered within 24 business hours.
• FAQ: Visit the FAQ for instant answers to frequently asked questions.

Nagawin is committed to resolving every complaint fairly and transparently. If you are not satisfied with the resolution provided, an appeals channel is available upon request from our support team.